Paper Hubs sells refurbished and pre-owned printers. Return requests must be made within 7 days of delivery and are subject to review. Items must be returned in the approved condition and include all originally supplied components. For return and refund assistance, contact info@paperhubs.com.
At Paper Hubs, we want customers to review product details carefully before placing an order, especially because refurbished and pre-owned items can vary in cosmetic condition, included accessories, packaging, and signs of prior use.
This Return & Refund Policy explains how return requests are handled, when refunds may be issued, what conditions apply to returns, and how customers can contact us for support.
By placing an order on our website, you agree to this Return & Refund Policy along with our other website policies and terms.
Paper Hubs sells refurbished and pre-owned printers unless otherwise clearly stated on the product page. Because these products are not necessarily brand new, customers should understand that:
A return request may be considered only if it meets specific eligibility conditions. Customers may request a return if:
Requests may not be accepted for change of mind, ordering the wrong item by mistake, failure to read the description, or damage caused after delivery.
Customers must contact Paper Hubs within 7 days of delivery to request a return. Requests submitted after this period may not be eligible for approval.
To qualify for a refund, the item must be returned securely with all included accessories, cables, and parts. Any labels or serial details must remain intact. The item must not have been tampered with or opened internally.
Returns may not be accepted for:
To request a return, please email info@paperhubs.com with your order number, product name, date of delivery, and a clear description of the issue (including photos of the product and packaging).
Each request is reviewed based on the product listing and reported issue. We may ask for additional photos or clarification. Approval is not automatic; we will share specific instructions once a request is reviewed.
If the return is due to our error (wrong item sent or verified major issue), Paper Hubs may cover reasonable return shipping costs. In cases not caused by an item error, return shipping is the responsibility of the customer.
Refunds are issued after the returned item is received, inspected, and confirmed to meet policy conditions. Original shipping charges are generally non-refundable unless the return is due to a seller-side error.
Approved refunds are generally processed within 7 to 10 business days after receipt and inspection. Timelines for the amount to appear depend on your payment provider.
If your order arrives damaged, please contact us within 48 hours with photos of the item and the shipping box. Prompt reporting is essential for a successful claim.
If a product is non-functional upon receipt, contact us promptly with supporting evidence. We will verify the claim against the listing disclosure to determine the appropriate resolution.
We do not guarantee exchanges as refurbished inventory is limited. Depending on stock, we may offer a replacement, a similar alternative, store credit, or a full refund.
If the order has not yet been processed or shipped, cancellation may be possible. Once shipped, the standard return process must be followed.
If a delivery is refused without prior approval, any refund may be reduced by return shipping charges and carrier handling costs.
If a return is missing originally supplied components (cables, parts, etc.), Paper Hubs reserves the right to reduce the refund amount or deny the request entirely.
All returns are subject to a final inspection to verify serial details, physical condition, and signs of tampering or misuse.
Refunds will be denied for products that have been dropped, exposed to liquid, altered, disassembled, or mishandled after delivery.
For all assistance, contact:
info@paperhubs.com